Returns

1. Product quality

High product quality is top priority at Scandic. Unfortunately, however, in rare cases, individual parts may not meet our standards and your expectations. If this applies to one of your articles, we would like to apologize in advance for the inconvenience. In such a case, please contact our customer service, who will be happy to help you solve your problem.

2. Customer service

We are happy to help! If you have any questions or need help, please do not hesitate to contact us. You can reach our customer service from Mon-Fri 9 a.m. to 5 p.m.

Scandic Logistik
Düppelstrasse 58
24105 Kiel

Tel: +49(0) 431-5578242
Fax: +49(0) 431-5578243
Mail: service@sorgenfri-sylt.de

3. Complaints guidelines

We accept the following reasons for complaints: - Knitting errors / weaving errors - Defective closures, e.g. Zippers (if there are no visible external influences) - seam defects - holes and opened seams (not older than 12 months) - severe color loss - discoloration due to prints, printed stripes, appliqués etc. - we cannot accept the following complaints: - incoming goods - Discolored goods (from other products) - Stains - This does not apply to parts that are affected by serial defects and that we will inform you about when they appear.